Cancellation policy or guest, vacation and resit accommodation

We understand that in some cases you may need to cancel your arranged accommodation. If this is the case, please get in touch with us as early possible.

If you wish to cancel your booking, please contact us at [email protected] or by telephone 01782 733065 as soon as possible.

If a cancellation is made before 12 noon on the day before your scheduled date of arrival, a refund will be made.

No refunds can be made if you make a cancellation on, or after, midday on the day before your scheduled date of arrival.

If the Student Accommodation is closed you should make your cancellation via email - a refund will be made to you if the date and time on your email is before 12 noon on the day before your reservation.